Returns & Exchanges
We want you to love your MonSac purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
Shop with confidence! Return any item within 30 days for a full refund or exchange.
Return Eligibility
To be eligible for a return or exchange, items must meet the following conditions:
Item must be unused and in the same condition that you received it
Item must be in its original packaging with all tags attached
Must be returned within 30 days of delivery date
Include the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned or exchanged:
Items marked as "Final Sale"
Personalized or custom-made items
Items showing signs of wear or damage
Items without original tags or packaging
How to Initiate a Return
Contact Us
Email us at info@monsacstore.com with your order number and reason for return. We'll respond within 24 hours with a return authorization and instructions.
Pack Your Item
Securely pack the item in its original packaging with all tags attached. Include your order receipt or packing slip.
Ship It Back
Use the prepaid return label we provide (for domestic returns) or ship via your preferred carrier. We recommend tracking your return shipment.
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Exchanges
Want a different style or color? We're happy to help with exchanges!
To exchange an item, follow the return process above and let us know which item you'd like instead. We'll ship your new item as soon as we receive your return.
Quick Tip:
If you need your exchange item urgently, we recommend placing a new order and returning the original item for a refund. This ensures faster delivery.
Refund Processing
Once we receive your return, we'll inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days. The credit will automatically be applied to your original payment method.
Please Note:
- • Depending on your bank or credit card company, it may take an additional 2-3 business days for the refund to appear in your account
- • Original shipping costs are non-refundable (unless the return is due to our error)
- • You are responsible for return shipping costs, unless the item is defective or we made an error
Damaged or Defective Items
We carefully inspect all items before shipping, but occasionally issues may occur during transit. If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- Include your order number
We'll send you a replacement immediately at no charge, or issue a full refund including shipping costs if you prefer.
Need Help with a Return?
Our customer service team is here to assist you with returns, exchanges, and any questions.
Contact Customer Service